Terms and Conditions

Refund, Returns and Alterations

All our orders have a 30 day returns policy.  All items you wish to return, you will have up to 30 days after delivery to arrange a return of your order for any reason.

We pride ourselves on the quality of our products, however mistakes can happen. Should you receive faulty or damaged goods, we will of course repair or replace the item. Please provide a detailed description in writing, with images if possible, of any areas of damage.

In the case of faulty or damaged goods, or an incorrect order being received, we will ensure all necessary steps are taken to provide you with the correct item/s.

    Registered Business

    Lunatables.com is a trading name of BCN Furniture Ltd.  The registered business details are:

    BCN Furniture Ltd

    8 Zura Drive 

    Cheltenham

    GL52 7SF

    Company Registration no: 12855444

     

    Customer Service contact details

    We are available for all queries and help by telephone number 0330 1333 552. and email address info@lunatables.com.

    Orders

    • All orders are subject to wood availability.
    • Bespoke orders require a 50% deposit at time of ordering to confirm your order.
    • Deposits for handmade bespoke commissions are non-refundable once a product is under construction.
    • You are responsible for checking that all the details of your order are correct and suitable for your requirements including measurements, dimensions, product features, access and delivery. If we attempt to make a delivery and cannot access the room of choice due to size restrictions then a delivery charge will be applicable to you and not refundable.
    • All of our furniture is handmade according to the dimensions offered on the website, however as all items are handmade please allow a +/- 5mm variance on sizes stated.
    • We reserve the right to refuse to serve an individual or company.
    • The price of any product may change from time to time, but changes will not affect any order we have accepted.

    Delivery

    Please consider the access to the location you are having the product made for. Will it fit through all doors, corridors, stairwells etc.? We will not be held responsible for items not fitting into the space required, and any re-deliveries and alterations will have to be charged to the customer.

    We reserve the right to potentially increase the delivery costs in the following circumstances:

    • You live in a remote part of the UK.
    • Access to the room/delivery location is difficult. If there are several floors to manoeuvre up, or long distances to carry the furniture, it is vital you inform us before delivery is attempted.

    Any attempted and failed deliveries due to access issues will be charged to the customer, along with the cost of any necessary alterations. 

    Any delivery dates or times set out are estimates only. While we will make all reasonable efforts to deliver the goods within the time agreed we will not be responsible for any losses caused to the Buyer as a result of late delivery, and are unable to offer compensation if the agreed delivery date is missed or cancelled by the haulier or ourselves.

    We will always endeavour to complete any work in as timely way as possible, but unless agreed to beforehand with the Buyer, we will not be subject to any subsequent arbitrary delivery dates requested or insisted upon by the Buyer.

    We may sometimes use third party delivery companies; your contact details will be sent onto them to arrange delivery. The delivery companies are responsible for organising the delivery of your goods, and may not be completely flexible on delivery dates.

    Although we will always attempt to have deliveries made in one consignment, we reserve the right to have goods delivered in more than one consignment, unless otherwise agreed. 

    If the Buyer fails to meet the arranged delivery date, any charges incurred for redelivery will passed onto the Buyer, and likewise any charges incurred for the storage of goods. 

    It is the Buyer’s responsibility to inspect goods on delivery for damages, please make us aware of any damaged or faulty goods within one week of receipt.

    If the delivery company's POD (proof of delivery) is signed for by the customer, with no mention of damage no refunds or repairs can be issued for damages caused in transit.

    Surcharge prices will apply on top of the free delivery for postcodes listed in the ‘Surcharge Areas’ section of the ‘Delivery/Lead Time’ page.

    Additional waiting time, caused by the customer not being at the delivery location during their allocated delivery window, will be billed at £30 per 30 minutes.

    Products, Materials and Design

    By the very nature of the materials we use, and the type of industrial furniture we are producing, our wood could contain all of the following characterful traits: (which are expected within each piece and for which we are unable to offer any kind of discount or refund).

    • Bandsaw marks across the grain
    • Small ‘chip out’ marks from the planer
    • Knots/cracks/shakes
    • Small machining marks
    • Natural colour variation

    We will not accept returns, make adjustments or alterations, or offer refunds due to issues arising from the customer's personal preference on wood grain, pattern, knots, medullary rays, colour variation or any other naturally occurring elements. Natural wood is varied and beautiful and the grain can even change in the same piece. 

    All wood species can react to exposure to sunlight, changes in temperature and humidity. We cannot be held responsible for changes in the wood due to environmental factors, once delivery has been made. We make our furniture with wood movement in mind; however we can’t take responsibility should the piece react to the temperature or humidity of your own environment. Please see our Care Guide for more information.

    Our furniture is not suitable for outdoor use, or use in bathrooms and wet-rooms unless specified.

    Across the Luna Tables website, and in our communications with you, we may describe the oak thickness at 35mm or 55mm - these thicknesses are umbrella terms used to describe the starting thickness of oak used, finished board thickness may vary slightly. If you need a specific wood thickness you must let us know when ordering.

    All our products can be made to measure to fit your space, however we do not guarantee mm precision unless we are specified to do so, and some hardware such as nuts and bolts may protrude - please allow for +/- 25mm on all dimensions. (Or about 5%). The tolerances are likely to mainly occur in the height and depth of the piece as we are using solid boards which can vary slightly in size depending on how much each particular board needs sanding. 

    If you require an exact size for your item, for fitting into an alcove for example, please make sure to specify that the measurement needs to be exact. We can’t take responsibility for an item which doesn’t fit or is too small if the measurement is under the 5% of tolerance. 

    Due to the nature of the finishes applied to our product, the final finishes may vary from photos online, but we will always do our best a get a match.

    When working to customers' design specifications and drawings Luna Tables will not be held fully responsible for issues with design, functionality, or stability/wood movement.

    We will not be held responsible for any damage caused by customers making adjustments or amendments to their order, for example the fitting of their own legs to tabletops etc. 

    We cannot be held responsible for customers preference to design elements that are not discussed or raised at the point of ordering, and will make educated assumptions based on the style of the product.

    Our finishes will need maintaining, depending on use, to keep your table looking fresh. We recommend re-coating in hard wax oil every 6 months or so… We also recommend using wood cleaner. Please refer to our Care Guide.

    All of our items are quite heavy.  If weight is going to be a concern, please specify before placing your order.

    Payments and Pricing

    Occasionally there may be information on our site that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, product shipping charges, delivery estimates and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information is inaccurate at any time without prior notice (including after you have submitted your order).

    Quotes given by Luna Tables will remain valid for 30 days, after this time we reserve the right to change prices accordingly in line with material costs and existing listing prices.

    In order to offer you Klarna’s payment methods, we might in the checkout pass your personal data in the form of contact and order details to Klarna, in order for Klarna to assess whether you qualify for their payment methods and to tailor those payment methods for you. Your personal data transferred is processed in line with Klarna’s own privacy notice.

    Please contact us if you have any questions regarding our terms and conditions.