FAQ's
Delivery and Lead Times
What is the lead time?
As all our solid wood tables are made to order we do need time for the workshop to make the pieces for you. We aim to deliver your table within 4-5 weeks of you placing the order and will keep in close contact with you for the exact date.
I have experienced an issue during delivery, what do I do?
If there has been a problem with delivery, please provide as much detail as possible along with photographs if applicable and we will investigate and get back to you.
Refund, Returns and Alterations
Do you offer Returns?
All our orders have a 30 day returns policy. All items you wish to return, you will have up to 30 days after delivery to arrange a return of your order for any reason.
We pride ourselves on the quality of our products, however mistakes can happen. Should you receive faulty or damaged goods, we will of course repair or replace the item. Please provide a detailed description in writing, with images if possible, of any areas of damage.
In the case of faulty or damaged goods, or an incorrect order being received, we will ensure all necessary steps are taken to provide you with the correct item/s.
Bespoke
Can you make something to my specifications?
Yes, we would love to. Please contact us with what you have in mind, then our design team will work with you to create your dream table. For more information on our Bespoke offering, please click here.
Do you offer different coloured legs?
We can provide the legs in almost any colour you like. We use RAL colours for our legs, so just let us know what you like, and we will find a colour to match.
About the Tables
What is the difference between Oak and Walnut.
Oak:
Solid Oak wood is very hard, which means it is very resilient and long lasting. Pieces made from oak are less likely to show signs of wear or damage. This is a huge plus for active families, particularly for pieces that get used all the time.
Because of its resilient nature and durability, oak is very low maintenance. It needs occasional cleaning and polishing, but it retains its good looks without a lot of care on your part.
Nevertheless, you have to remember that oak can be also damaged or scratched, therefore, make sure you look after products made of these wood types with care and attention.
Walnut:
Solid Walnut is a strong, hard, durable and expensive wood that carves well and holds a good shape for a number of years. This makes it an excellent choice furniture.
Walnut furniture can easily last a lifetime with the proper care and maintenance the durability of walnut is the primary reason that it has remained a popular wood for furniture makers worldwide.
How do I look after the table?
Care Guide:
- You can simply wipe the tabletop down with a clean damp cloth. Take a soft dry cloth and buff out any moisture. Please note, that dust can scratch the wood's finish. Dust at least weekly with a soft, lint-free cloth.
- Don't place furniture in direct sunlight, over a radiator or right next to a fireplace. The temperature swings could damage the wood with warping or splitting.
- Try to keep humidity levels in your home between 40 and 45%. Any lower could crack the wood and any higher could cause swelling.
- Re-varnish or re-oil your table every 6 to 12 months depending on how often you use it.
- We highly recommend using placemats and coasters to avoid possible marks and stains.
Where do you make your tables?
All of our tables are handcrafted in our Manchester workshop.
Do you have a showroom?
Currently we don’t have any showroom. We are online shop; however, you can also sign up for our newsletter or follow us on social media for our latest news.
General Queries
Do you have any discounts available?
Due to the bespoke nature of our tables, we don't have clearance sales or big discounts. But from time to time we do have offers and seasonal deals. You can find out more about our special offers and discounts here.
What are your payment options?
We take full payment on our standard collection and a 50% deposit on our bespoke items.
We offer the option of paying a 50% deposit on our standard tables, Please contact us if you wish to choose this option and we will arrange it for you.
Do you deliver to US or Europe?
We currently only deliver within the UK, however please keep checking this page for future changes.
I Didn't Find My Question
Can’t find the answer you’re looking for? Just get in touch with our friendly customer services team. Please be patient when awaiting a response, they will get back to you within 2 working days of receiving your email.